About this template
This page is a template. It must be reviewed by a Canadian lawyer and an insurance professional before it is used with real customers.
Text in [square brackets] is a placeholder or a suggested default that the business owner must confirm or replace.
In this page, “we”, “us” and “FilmRental” mean [Legal entity name], operating as FilmRental at filmrental.ca. “You” means the person or company renting from us.
How to cancel or change a booking
To cancel or change a booking, email info@filmrental.ca from the address used for the booking and include your booking details.
The time of cancellation is the time we receive your email. Phone messages and social media messages do not count unless we confirm them in writing.
Standard cancellation schedule
The refund depends on how long before the pickup time you cancel. [Suggested defaults; owner to confirm.]
- [More than 48 hours before pickup: full refund]
- [24–48 hours before pickup: 50% of the rental total is charged]
- [Less than 24 hours before pickup, or no-show: 100% of the rental total is charged]
The deposit hold is always released if the equipment was not picked up.
Rescheduling
You can move a booking to new dates once, free of charge, if you ask [more than 48 hours] before pickup and the equipment is available.
Later changes may be treated as a cancellation and a new booking.
Delivery orders and studios
If a delivery or pickup trip has already been scheduled, the trip fee may be charged even when the rental is cancelled. [Owner to confirm.]
Studio bookings may have a different schedule. Any special terms will be written in your booking confirmation.
Cancellation by us
If we cannot supply the equipment (for example, because of a repair or a late return by another customer), we will tell you as soon as possible.
We will offer a similar item, new dates or a full refund. We are not responsible for other costs linked to your production.
Weather and unforeseen events
Bad weather, shoot delays and schedule changes on your side follow the normal cancellation schedule above.
In case of a serious event outside anyone’s control, contact us and we will look at the situation in good faith. [Owner to confirm.]
Refunds
Refunds are paid to the original payment method within [10 business days]. Banks may take longer to show them.
Questions: info@filmrental.ca. Governing law: [Province of Ontario].